Shipping:
Please allow 2-3 business days for normal processing times and an additional 3-5 business days during high-volume periods (i.e. new collection release). Please note that business days are Monday-Friday.
Standard shipping typically takes an additional 5-7 business days. Please note that any shipping carrier delays once we ship orders are out of our control.
Customer Notes Disclaimer:
We welcome your input in the customer notes section during checkout.
While we strive to accommodate all reasonable requests, please understand that some may not be feasible due to safety or logistical concerns. Thank you for your understanding and cooperation.
Refund/Return Policy:
Due to the nature of our products, primarily smoking-related, we do not offer refunds or returns. However, if a product is out of stock upon ordering, we may contact you to discuss alternatives. Once we have shipped your order, you will not be eligible for a refund. Only orders that have not been shipped are eligible for a refund
Email System:
Customers will receive tracking information, via email once their orders are shipped out. If tracking indicates that your order has been delivered, we are not liable for your undelivered/lost claims.
You may track the order yourself by going to USPS Tracking website. Once you receive the tracking number in your email copy and paste it in the USPS TRACKING WEBSITE
Once an order is placed, you will receive an email called “processing order”. Once your order is delivered, you will receive of “completed order.”
Please carefully review your cart before completing your order as once it has been placed, it cannot be canceled or altered.
