Higher Up Smoke Shop

Shipping/Email System

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Shipping:

Please allow 2-3 business days for normal processing times and an additional 3-5 business days during high-volume periods (i.e. new collection release). Please note that business days are Monday-Friday.

Standard shipping typically takes an additional 5-7 business days. Please note that any shipping carrier delays once we ship orders are out of our control.

Email System:

Customers will receive tracking information, via email once their orders are shipped out.  If tracking indicates that your order has been delivered, we are not liable for your undelivered/lost claims.

You may track the order yourself by going to USPS Tracking website. Once you receive the tracking number in your email copy and paste it in the USPS TRACKING WEBSITE

Once an order is placed, you will receive an email called “processing order”. Once your order is delivered, you will receive of “completed order.”

Please carefully review your cart before completing your order as once it has been placed, it cannot be canceled or altered.